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Resend Policy

At Globbing Shop, we are dedicated to ensuring a positive shopping experience for our valued customers. Our resend policy is designed to address situations where an order may require resending due to various reasons. Please take a moment to review our guidelines below.

Dispute Resolution Process

If you encounter any issues with your order that necessitate a resend, we recommend raising your concern directly through Globbing Shop. Initiating a dispute through Globbing Shop is the most efficient way to seek assistance. Failing to do so may result in account limitations.

Providing Evidence:

For Damaged Items: In cases of receiving a damaged item, please provide clear photos or videos that clearly show the damage. If the damage is not easily visible in a photo, a video may be required for assessment.

For Service Complaints: If you have a complaint related to our service or product, please provide a screenshot of the communication containing the name, date, and details of the complaint. This documentation can be from emails, payment gateway disputes, or other relevant sources.

Product Returns: In certain situations, our Dispute Resolution Team may request the return of the product to the original supplier. If this is necessary, Globbing Shop will provide comprehensive instructions and assistance throughout the return process, ensuring a seamless and transparent experience.

Orders Delayed

While we prioritize timely delivery, there may be instances of order delays. The following guidelines outline how we address orders with delayed tracking information:

a. USA Shipments: Delays for orders shipped to the USA will be considered if they exceed 45 days after departing from our warehouse.

b. Brazil Shipments: Due to Brazil's strict customs regulations, delays for orders to Brazil will be addressed if they exceed 110 days after leaving our warehouse.

c. Liquid Products Postal Service: For orders containing liquids and shipped via this method to any country, delays will be addressed if the order exceeds 100 days after departure from our warehouse.

d. Special Shipping Methods: Certain special shipping methods may have limitations, and we may not be able to address delays for these methods. Please refer to our detailed shipping policy for more information.

Notes on Order Delivery Issues

Pending Orders at Local Post Offices: Occasionally, an order may reach the nearest post office to the buyer but remain pending due to reasons such as an insufficient address, unclaimed package, incorrect address number, and more. In such cases, we recommend customers proactively contact their local post office or visit it for a quicker resolution.

Special Delivery Conditions in Israel: In Israel, various factors such as national practices, contact number issues, and religious beliefs often lead to packages being delivered to self pick-up cabinets, causing potential delays. Customers in Israel are advised to contact their local post office or visit it directly to expedite delivery.

Discrepancies in Local Tracking: There may be situations where local tracking indicates a package has been delivered, but the customer claims non-receipt. In these cases, Globbing Shop will conduct an investigation to verify the actual delivery status. Please note that this process can be lengthy (up to 1-2 months), and while we aim for a positive outcome, it is not guaranteed.

Resend Procedure

If an order meets the criteria for a resend, please follow the steps below:

  1. Contact our customer support team to inform them of your request for a resend.
  2. Our support team will guide you through the process and create a resend ticket for your convenience.

Resend Deadline

To be eligible for a resend, the request must be made within 30 days from the date of receiving the order.

We encourage customers to carefully consider the need for resending products, taking into account potential high shipping costs and extended transit times associated with international resends. It's important to note that international resends can be complex, and our support team is available to assist you throughout the process.

Please review these policies carefully, and if you have any questions or concerns, feel free to contact our customer support team at